🛠 Help Center

Before submitting a support ticket, try the following simple troubleshooting steps. These can often resolve issues quickly and save you time. If you're still having trouble, we're here to help.

💡 General Troubleshooting Tips

• Restart your computer:
  Click the Start menu (Windows) or Apple icon (Mac), then choose "Restart." This refreshes the system and clears temporary bugs.
• Check cables and connections:
  Make sure all power, monitor, keyboard, mouse, and network cables are plugged in securely. If using a docking station, check its power too.
• Test your internet connection:
  Try opening google.com. If it doesn't load, restart your router or modem. Also, make sure airplane mode is off and Wi-Fi is enabled.
• Close unused apps:
  On Windows, press Ctrl + Shift + Esc to open Task Manager. On Mac, press Cmd + Space and search "Activity Monitor." Right-click high-memory apps and choose "End Task" or "Force Quit."
• Run a virus scan:
  Open your antivirus program (e.g., Windows Security or Malwarebytes), click "Scan Now," and let it complete a full scan.
• Update your system:
  - Windows: Go to Settings > Windows Update and click "Check for updates."
  - Mac: Open System Settings > General > Software Update and install available updates.
• Try a different device:
  If you're unsure whether a problem is with the device or app, try accessing it from another computer, phone, or network to isolate the issue.

🖥 Common Issues & Quick Fixes

1. Computer is Slow

• Restart the computer.
• Delete large files from Desktop and Downloads.
• Run Disk Cleanup (Windows: search for it in the Start menu).
• Uninstall unused programs from Control Panel > Programs > Uninstall.

2. Printer Not Working

• Ensure printer is powered on and connected to Wi-Fi or USB.
• Turn it off for 10 seconds and power back on.
• On Windows, go to Devices & Printers and click "Troubleshoot."
• Replace ink or toner if levels are low.

3. Can't Connect to Wi-Fi

• Click the Wi-Fi icon and disconnect, then reconnect.
• Restart your computer and router.
• On Windows, run the troubleshooter: Settings > Network & Internet > Status > Troubleshoot.

4. Audio or Video Not Working

• Check your output device in sound settings (make sure the right speaker is selected).
• Unplug and reconnect headphones or speakers.
• Update sound drivers via Device Manager > Sound on Windows.

5. Application Won’t Open

• Right-click and choose "Run as Administrator" (Windows).
• Force quit and reopen on Mac via Apple Menu > Force Quit.
• Reinstall the app if the problem continues.

6. Screen is Frozen

• Press Ctrl + Alt + Delete on Windows or Cmd + Option + Esc on Mac to open force quit options.
• End unresponsive programs and wait 10–30 seconds for normal function to return.
• If unresponsive, hold the power button down for 5–10 seconds to force a restart.

7. Can't Log In

• Double-check Caps Lock is off and re-enter your password slowly.
• If available, click “Forgot password” and follow reset instructions.
• Still stuck? Contact IT support for a password reset.

8. USB Device Not Detected

• Try a different USB port or restart the PC.
• Go to Device Manager > USB Controllers and look for errors.
• Right-click the device and click “Uninstall,” then unplug and reconnect.

9. Monitor Not Displaying

• Check the monitor’s power cable and video connection (HDMI, DisplayPort, VGA).
• Try another monitor or port to isolate the issue.
• On Windows, press Windows + P and select "Duplicate" or "Extend."

10. Files Disappeared or Missing

• Use the search bar in File Explorer or Finder to locate the file.
• Check the Recycle Bin or Trash in case it was deleted accidentally.
• If synced to a cloud service (Google Drive, OneDrive), log in and check the cloud backup.

🧠 AI Application Support

If you are experiencing issues with one of our AI-powered applications, please contact support. We’ll make sure to get you back up and running as soon as possible.